The American Express Essential®
Credit Card
Summary of changes to your Card
The new insurance Terms and Conditions on your American Express Essential® Card will replace your previous Terms and Conditions document. The new Terms and Conditions will apply to all claim events occurring on or after 15 March 2022.
Summary Only
Information on this page is a summary of the key changes. The policy wording has been updated to make it easier to know exactly what you're covered for and how much you can claim under the policy. For full details on the terms, conditions, limits and exclusions that apply, please refer to the new Terms and Conditions here.
It’s also important for you to share this information with any Additional Card Members, at your earliest opportunity.
There are some changes to your cover under Smartphone Screen Cover.
Changes to your Smartphone Screen Cover
- Smartphones paid on a monthly contract no longer need to be contracted for a minimum of 12 months. You only need to have paid your last 3 monthly phone bills on your Card prior to damaging your Smartphone to be eligible for cover.
- There is no cover provided for Smartphones over 3 years old.
Please refer to the ‘Benefits’ section of the Policy for a full overview of the cover, terms, conditions and exclusions that apply.
The following amended limits to existing cover have been made. Please refer to the ‘Benefits’ section for a full overview of the cover, terms, conditions and exclusions that apply.
Card Purchase Cover
Purchase Protection Cover is now known as Card Purchase Cover. The benefit limit for Card Purchase Cover has increased from $10,000 to $20,000 per year. Items left unattended in a public place due to an emergency medical, security or evacuation situation will now be covered.
Card Refund Cover
Refund Protection Cover is now known as Card Refund Cover.
For claims and general enquiries about the Terms & Conditions, please contact Chubb:
Email:CardmemberSupport.AU@Chubb.com
(Monday to Friday 9am to 5pm AEST)
This insurance is underwritten by Chubb Insurance Australia Limited ABN 23 001 642 020, AFSL No. 239687 (Chubb) under a group policy held by American Express Australia Limited ®, ABN 92 108 952 085, AFSL No. 291313 (American Express). Chubb and American Express only provide general advice and do not consider your objectives, financial situation or needs. Before deciding whether this product is right for you, please read the Terms and Conditions. A copy of American Express Financial Services Guide can be found here.
Eligibility criteria applies. Terms, conditions, exclusions, maximum age limits, pre-existing medical condition exclusions and limits apply as set out in the Terms and Conditions.
What changes are taking place, and why?
There have been some changes made to the Insurance Terms and Conditions included with your Card. They include changes to cover, exclusions, benefit limits, as well as adding new benefits to some Cards. The changes to your policy will come into effect on the 15 March 2022.
Please refer to the 'Key Changes’ tab for the list of key changes. Alternatively, you can access the new Terms and Conditions here.
Who can I contact for more information on these changes?
For claims and general enquiries about the Insurance Terms and Conditions, please contact Chubb:
- Email:CardmemberSupport.AU@Chubb.com
- Telephone: 1800 950 797
- Overseas Telephone: +61 2 8912 4595
View the new Terms and Conditions here